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Orders & Returns

How can I place my order?
The easiest way is to place the order on our web site but you can also:

Phone
Talk to a member of our team who can take an order for you. The number is 01792 781627

Fax
Order on 01792 793910 (please put all your contact details and stock codes of the items you would like to order)

E mail
Order on (please put all your contact details and stock codes of the items you would like to order)

What do I do about breakages?
We take great pride in our packaging but in the unlikely and unfortunate event that any of your items become damaged in transit, please contact us within 48 hours and we can arrange for either a replacement to be sent out or a credit can be raised and we will then issue a refund.

What can I do if I want to return the product?
If for any reason you are not happy with a product you are welcome to return it. All goods must be returned in the original packaging accompanied by your details. Please keep proof of posting in case the items is lost in transit. You will be required to cover the cost of the return postage.

© The Online Gift Group 2009. All rights reserved. Tel: +44 (0)1792 781627 | Fax: +44 (0)1792 793910 | E-mail:

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